Customer Service

ORDERING

WHAT ARE THE SHIPPING COSTS?
Zone 1 €5,95
Zone 2 €12,95
Other €20,-

Zone 1: Belgium, Germany, Netherlands

Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK)

WHAT IS THE DELIVERY TIME?

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

Netherlands 1-2 Workdays
Belgium 1-5 Workdays
Luxembourg 1-5 Workdays
Germany 1-5 Workdays
Other 5-10 Workdays
HOW CAN I TRACK MY ORDER?

All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

HOW CAN I RETURN MY ORDER?

After you received your order you will have 14 days to return it to us if you are not satisfied for any reason whatsoever. Please make sure to send the product back in its original condition and packaging without any labels removed.

To make sure the package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.

After the inspection of your return we will refund you through the same payment method you paid your order with. Returns are processed on a weekly basis so the refunding process should only take a couple of workdays.

Please send an email to webshop@kuyichi.com with the tracking number of your package to notify us of your shipment.

You can send your return packages to:

Kuyichi Webshop
Watermolen 6
4751VK Oud Gastel
Netherlands

PAYMENT

WHICH PAYMENT METHODS ARE AVAILABLE AT KUYICHI WEBSHOP?
We currently support most of the common payment methods from across Europe. Your payment is securely processed by our online payment service provider (“Mollie”). Offered payment methods:

– Ideal
– PayPal
– Creditcard
– Sofort
– BanContact/Mr. Cash

After finalizing your order in our web store, you will be redirected to Adyen for the actual payment. After the payment has been approved, you will be redirected back to our shop. You might see the name of Mollie on your bank statements.

ARE THE PRICES SHOWN INCLUSIVE OF VAT?

Kuyichi charges VAT based upon the tax laws in the Netherlands. All products and shipping charges are subject to 21% VAT. All prices shown on our web store are inclusive of 21% VAT unless mentioned otherwise. We do not offer tax-free shopping and cannot refund VAT when you export our items.

WHAT'S A CVV CODE?

In our checkout we ask for your Credit Card Verification Value (CVV) code for increased security and protection against fraud. For Mastercard, Maestro, Visa and Card Bleue credit cards, you can find this 3-digit value on the back of your card. As required by law, we will never store your credit card’s CVV code anywhere and it is discarded after transmission in the checkout.