Frequently Asked Questions

ORDERING

All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

If you are not satisfied with the purchase of your Kuyichi product for any reason, you are free to exchange or return the product within 14 days. Please note that return shipping costs will not be compensated or covered by Kuyichi. We will, however, credit the initial shipping costs which have been added to your initial order.

Please download and fill in this return form and add it to your return(s).

Returns and exchanges can be shipped to this address:

Kuyichi Webshop
Laan van Ypenburg 96
2497GB Den Haag
The Netherlands

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

Netherlands 1-2 Workdays
Belgium 1-5 Workdays
Luxembourg 1-5 Workdays
Germany 1-5 Workdays
Other 5-10 Workdays
Zone 1 €5,95
Zone 2 €12,95
Other €20,-

Zone 1: Belgium, Germany, Netherlands

Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK)

COLLECTION

You can buy Kuyichi clothes in our webshop and you can find our closest retailer through the store locator.

We would like to see all our customers happy with our products. In case of complaints we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com

To find out how a particular item can best be cleaned, please read the care instructions provided in the inside care label of your clothes.
Washing significantly impacts the environmental footprint of clothes. Kuyichi follows the clevercare symbol by GINETEX, which advises how you can influence the environmental impact of garment care. Our most important tips are:

  • Wash denim only when they are dirty. After wearing, jeans can be hung outside for a few hours to freshen up. Spots can mostly be cleaned with a damp cloth.
  • Use short or eco washing programs for lightly soiled laundry.
  • The care symbols show the maximum treatment. Washing at lower temperatures than indicated on the label is always possible, and uses less energy (but make sure to read the instructions on your detergent pack).
  • Whenever possible, dry laundry outdoors in fresh air or in an unheated room.

Kuyichi does not believe in fast fashion. All our clothes are designed to last: made of high quality fabrics with a timeless appearance. We aim to take care of products’ entire lifecycle, from production to recycling. When the time has come to say goodbye to your old clothes, please donate it to charity or drop it in a textile recycling container, to enable reuse or recycling of the garments.

In general the organic cotton used for our jeans is grown and handpicked in Turkey and Kyrgizistan. The denim fabrics used for our fall 2016 jeans collection are produced in Turkey and Italy. The fabrics are then shipped to the jeans factory in Turkey.

The linen used in our collection comes from Italy and China, the Tencel® comes from India. Recycled PET comes from Taiwan. Our tops are manufactured in one of the sewing factories located in China, India, Macedonia and Turkey. The Andes Hand-knit items are produced in Ecuador.

SOCIAL COMPLIANCE

Through the use of organic cotton, Kuyichi is promoting responsible and ethical trading. Among high-level environmental criteria, GOTS requires compliance with social criteria. We have a strong focus on improving social conditions in the factories and further throughout its supply chain and as a result Kuyichi has joined Fair Wear Foundation (FWF), an independent, non-profit organisation dedicated to improving labour conditions for garment workers around the world. After the restart of Kuyichi has focused on restarting our production. We recently launched a new jeans collection and are working on our renewed membership with FWF.

Fair Wear Foundation (FWF) is an independent, non-profit organisation that works to improve conditions for workers in garment factories. FWF focuses on the factories that make fabric into cloth¬ing and accessories: the cut, make, trim (CMT) stage of garment production, usually the most labour-intensive part of the supply chain.

Fair Wear Foundation (FWF) does not certify but reports on affiliates’ progress and improvements yet to be made. Local Fair Wear audit teams check the main factories where we produce, to see whether FWF’s Code of Labour Practices are implemented and to ensure cooperation between stakeholders.

The term ‘Fairtrade’ is used to describe the certification and labelling system governed by Fairtrade International. This system allows consumers to identify goods that have met internationally-agreed Fairtrade Standards. The Fairtrade logo on clothing means that farmers in developing countries get paid a fair price for their cotton. Currently a small part of Kuyichi’s collection is Fairtrade certified, for example tops produced at Chetna Organic.

The term ‘Fair Trade’ refers to a worldwide movement that supports an alternative approach to conventional trade. Farmers and workers at the beginning of the chain don’t always get a fair share of the benefits of trade. Fair Trade enables consumers to put this right.

Fairtrade and Fair Wear Foundation both strive to improve local working conditions, but they focus on different parts of the supply chain:

– Fairtrade focuses on ensuring fair prices for farmers in the developing world.
– Fair Wear Foundation focuses on labour conditions in the factories where fabric is made into clothing.

We do not own the factories, so we cannot determine the wages. However, the factories we work with are committed to become socially compliant. Garment workers will earn at least the minimum wage, but we strive for a living wage, according to Fair Wear Foundation’s Code of Labour Practices.

Kuyichi works with a few top suppliers in India. For Kuyichi production in India is quite logical. According to Textile Exchange, it is the world’s largest producer of organic cotton. Especially the rain-fed regions in the south are suitable for growing organic cotton. Another reason to source from India is related to scale: while many farms in for example the USA are owned by large corporations, India still has many small-scale farmers (with less than two hectares of land). By sourcing from these farmers, they can earn an income for their families and remain independent. Kuyichi’s relationship with Solidaridad also strengthens our bond with India. Solidaridad invests in Chetna Organic, a complete farmer owned supply chain that also supplies organic cotton to Kuyichi. Last but not least, producing in India is financially interesting for Kuyichi.

Kuyichi has supported the Ubuntu Academy, a school for arts, entrepreneurship & leadership in Cape Town, South Africa. In 2013, Kuyichi and students from the Ubuntu Academy co-created a T-shirt collection.

Born out of the desire to create and share, we co-founded STUB: A collaboration between Ubuntu Academy Cape Town, renowned artist SIT and Kuyichi. STUB offers youth a platform to explore their passion. SIT worked together with the students to guide them to conceptualise and design their ideas. As part of the process SIT and a selection of the Ubuntu Academy students also designed a T-shirt collection for Kuyichi SS15.

ENVIRONMENT

Organic crops are grown without the use of chemical fertilizers, pesticides and insecticides. Pesticides pollute soil and water, killing wildlife and harming communities. With organic agriculture natural fertilizers and fertilizing techniques are used instead, including compost, manure, naturally derived mineral and plant fertilizers, and crop rotation.

We were the first to introduce socially-responsible organic cotton jeans wear. Compared to conventional cotton, organic cotton has a lower carbon footprint, because organic cotton farming requires less energy and healthy organic soil can store more carbon. The production also requires less water and enormously reduces the grey water footprint (polluted water). Organic cotton is grown from non-genetically modified seeds (GM), which means organic farmers keep control on their own business and they do not have to buy expensive GM seeds.

Independent organisations verify that organic producers employ only approved natural methods and materials in organic production according to strictly enforced international standards. More information on organic grown materials can be found on the websites of Chetna Organic, GOTS and Textile Exchange.

Most of our tops are made from certified fabrics and produced with great attention for the environment, by recycling the waste water in production and that the dyestuff used in the process is not harmful to the environment.

Kuyichi jeans are made mostly from sustainable materials like organic cotton, recycled cotton and recycled polyester. Next to that we use recycled denim and we are always looking for new sustainable ways to create our jeans, like dyeing our denims with a natural and less water indigo dye.

We use no sandblasting or abrasive blasting as finishing process on our jeans. Exposure to dust is a serious health hazard for workers in the garment industry. This is especially true for those working with abrasive blasting of garments.

Kuyichi makes use of several certifications, related to material use (raw material, fabric or garment), processing techniques and/or social compliance.