Frequently Asked Questions

ORDERING

WHAT ARE THE SHIPPING COSTS?
Zone 1 €5,95
Zone 2 €12,95
Other €20,-

Zone 1: Belgium, Germany, Netherlands

Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK)

WHAT IS THE DELIVERY TIME?

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

Netherlands 1-2 Workdays
Belgium 1-5 Workdays
Luxembourg 1-5 Workdays
Germany 1-5 Workdays
Other 5-10 Workdays
HOW CAN I TRACK MY ORDER?

All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

HOW CAN I RETURN MY ORDER?

After you received your order you will have 14 days to return it to us if you are not satisfied for any reason whatsoever. Please make sure to send the product back in its original condition and packaging without any labels removed.

To make sure the package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.

After the inspection of your return we will refund you through the same payment method you paid your order with. Returns are processed on a weekly basis so the refunding process should only take a couple of workdays.

Please send an email to webshop@kuyichi.com with the tracking number of your package to notify us of your shipment.

You can send your return packages to:

Kuyichi Webshop
Watermolen 6
4751VK Oud Gastel
Netherlands

COLLECTION

WHERE CAN I BUY KUYICHI?

You can buy Kuyichi clothes in our webshop and you can find our closest retailer through the store locator.

WHO SHALL I CONTACT IF MY KUYICHI PIECE DOESN’T LIVE UP TO THE EXPECTATIONS?

We would like to see all our customers happy with our products. In case of complaints we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com

HOW CAN I TAKE CARE OF MY CLOTHES?

To find out how a particular item can best be cleaned, please read the care instructions provided in the inside care label of your clothes.
Washing significantly impacts the environmental footprint of clothes. Kuyichi follows the clevercare symbol by GINETEX, which advises how you can influence the environmental impact of garment care. Our most important tips are:

  • Wash denim only when they are dirty. After wearing, jeans can be hung outside for a few hours to freshen up. Spots can mostly be cleaned with a damp cloth.
  • Use short or eco washing programs for lightly soiled laundry.
  • The care symbols show the maximum treatment. Washing at lower temperatures than indicated on the label is always possible, and uses less energy (but make sure to read the instructions on your detergent pack).
  • Whenever possible, dry laundry outdoors in fresh air or in an unheated room.
WHAT CAN I DO WITH MY OLD CLOTHES?

Kuyichi does not believe in fast fashion. All our clothes are designed to last: made of high quality fabrics with a timeless appearance. We aim to take care of products’ entire lifecycle, from production to recycling. When the time has come to say goodbye to your old clothes, please donate it to charity or drop it in a textile recycling container, to enable reuse or recycling of the garments. You can also bring your our denim to the Nukuhiva stores in Amsterdam and Utrecht. They collect jeans for us to be recycled into new products like this collaboration with Blueloop.

WHAT MATERIALS ARE KUYICHI'S CLOTHES MADE OF?

We aim to solely use sustainable materials. We use the Environmental Benchmark for Fibres by Made-By to define this. Class A and B are the most preferable materials. This includes organic cotton, tencel and recycled cotton. We also use linen, hemp and recycled polyester.

WHAT IS ORGANIC COTTON?

All the cotton we use is 100% organic cotton. Organic crops are grown without the use of chemical fertilizers, pesticides and insecticides. Organic cotton is 100% pesticide free. Pesticides pollute soil and water, killing wildlife and harming communities. Creat- ing organic cotton yarn reduces CO2 emissions by 60% compared to conventional cotton.

WHAT IS TENCEL?

Tencel is made from eucalyptus wood pulp. In production over 99% of the solvents and chemicals used are captured and recycled. Making Tencel fibers reduces greenhouse gas emissions by almost 50% and water consumption by 90% versus conventional cotton. It feels soft, doesn’t crease and is durable.

WHAT IS RECYCLED COTTON?

Since 2012 we have been using recycled cotton in our denim fabrics. Used cotton is shredded and re-spun into a new one-of-a- kind yarn. Recycling greatly reduces the water, energy and chemicals needed to produce new fiber. A part of our 2017 denim collection consists of 13% and 29% recycled cotton. We aim to use more recycled cotton fabric in the future

WHAT IS JACRON?

Many denim brands use a leather patch on their jeans. We decided to stop with the use of leather since 2016. We replaced the patch for a patch made of jacron, which makes all Kuyichi jeans vegan. Jacron is made of recycled paper. It is a washable and very resistant material.

WHAT IS LINEN?

Made from the flax plant, it’s one of the strongest fibers known to man – and the oldest. Making linen yarn requires few pesticides, and reduces CO2 emissions by 30% and water use by 90% versus conventional cotton. It has a fresh, crisp and richly-textured feel

WHAT IS RECYCLED POLYESTER?

Plastic bottles are collected, shredded and re-spun. This saves over 75% of the greenhouse gas emissions and more than 90% of the human-toxic chemicals needed to produce virgin polyester.  Recycling PET stops plastic from polluting the land and oceans, and it gives a soft and smooth look and feel to the fabric.

WHAT IS HEMP?

Hemp is one of the strongest natural fibers in the world. It grows very quickly, with little or no pesticides. Creating hemp yarn reduces CO2 emissions by 30% and water consumption by 90% compared to conventional cotton.

It feels warm, breathable and is really long-lasting.

WHERE ARE KUYICHI CLOTHES MANUFACTURED?

The Kuyichi clothes are manufactured in Turkey, Pakistan and India. You can find more information about our production here.

SOCIAL COMPLIANCE

HOW DOES KUYICHI TAKE CARE OF THE PEOPLE WHO MAKE THE CLOTHES?

Through the use of organic cotton, Kuyichi is promoting responsible and ethical trading. Among high-level environmental criteria, GOTS requires compliance with social criteria.
We select our suppliers with care and make sure they agree with, and sign our Code of Conduct. Our Code of Conduct is put together to ensure that Kuyichi products are produced responsibly. This Code of Conducts applies to all parts of the production chain, to our suppliers and their subcontractors. We consider it very important to take responsibility for our actions, and we want to make this perfectly clear to all of our suppliers and sub-suppliers, our sta , agents, distributors and other parties. This Code of Conduct contains the basic requirements we demand of all of our suppliers and subcontractors.

WHAT'S IN KUYICHI CODE OF CONDUCT?

The Code of Conduct is based on international regulations set by the International Labour Organization (ILO) and the United Nations Universal Declaration of Human Rights and includes the Code of Labour Practice used by Fair Wear Foundation. Although Kuyichi is currently not a member of the Fair Wear Foundation, we do highly value their Code of Labour Practice and based our Code of Conduct on it.

Your find read our Code of Conduct here.

WHAT IS GOTS?

All the cotton we use is GOTS certified. GOTS stands for the Global Organic Textile Standard. This is a global textile standard for organic fibers, which also includes ecological and social criteria. The aim of the standard is to ensure organic standards – everything from the harvesting, through the manufacturing process to the labeling – in order to offer a credible global certificate to the consumer.

WHAT IS FAIR TRADE OR FAIRTRADE?

The term ‘Fairtrade’ is used to describe the certification and labelling system governed by Fairtrade International. This system allows consumers to identify goods that have met internationally-agreed Fairtrade Standards. The Fairtrade logo on clothing means that farmers in developing countries get paid a fair price for their cotton. Currently a small part of Kuyichi’s collection is Fairtrade certified, for example tops produced at Chetna Organic.

The term ‘Fair Trade’ refers to a worldwide movement that supports an alternative approach to conventional trade. Farmers and workers at the beginning of the chain don’t always get a fair share of the benefits of trade. Fair Trade enables consumers to put this right.

WHAT IS THE DIFFERENCE BETWEEN FAIR_WEAR_FOUNDATION AND FAIRTRADE?

Fairtrade and Fair Wear Foundation both strive to improve local working conditions, but they focus on different parts of the supply chain:

– Fairtrade focuses on ensuring fair prices for farmers in the developing world.
– Fair Wear Foundation focuses on labour conditions in the factories where fabric is made into clothing.

WHAT DO GARMENT WORKERS IN FACTORIES EARN?

We do not own the factories, so we cannot determine the wages. However, the factories we work with are committed to become socially compliant. Garment workers will earn at least the minimum wage.

ENVIRONMENT

WHY IS ORGANIC (COTTON) IMPORTANT?

Organic crops are grown without the use of chemical fertilizers, pesticides and insecticides. Pesticides pollute soil and water, killing wildlife and harming communities. With organic agriculture natural fertilizers and fertilizing techniques are used instead, including compost, manure, naturally derived mineral and plant fertilizers, and crop rotation.

We were the first to introduce socially-responsible organic cotton jeans wear. Compared to conventional cotton, organic cotton has a lower carbon footprint, because organic cotton farming requires less energy and healthy organic soil can store more carbon. The production also requires less water and enormously reduces the grey water footprint (polluted water). Organic cotton is grown from non-genetically modified seeds (GM), which means organic farmers keep control on their own business and they do not have to buy expensive GM seeds.

Independent organisations verify that organic producers employ only approved natural methods and materials in organic production according to strictly enforced international standards. More information on organic grown materials can be found on the websites of Chetna Organic, GOTS and Textile Exchange.

HOW DOES KUYICHI MAKE THEIR JEANS MORE SUSTAINABLE?

Kuyichi jeans are made of sustainable materials like organic cotton, recycled cotton and recycled polyester. Our denims made by Soorty are washed with sustainable laser and ozon techniques. Techniques that save a lot of water and chemicals.

We use no sandblasting or abrasive blasting as finishing process on our jeans. Exposure to dust is a serious health hazard for workers in the garment industry. This is especially true for those working with abrasive blasting of garments.

WHAT CERTIFICATIONS DOES KUYICHI USE?

Kuyichi makes use of several certifications, related to material use (raw material, fabric or garment), processing techniques and/or social compliance. All our cotton fabrics are GOTS certified. Our supplier Soorty is SA8000, ISO9001, GOTS certified,  BSCI and Higgs Index participant. Our supplier Dinateks A.S. is BSCI certified and audited by the Fair Wear Foundation in 2015.