Zone 1: Belgium, Germany, Netherlands
Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK)
After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via several shipping companies such as PostNL, DHL, DPD or UPS. Please note that we cannot ship to DHL Packstations or other pick-up locations. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.
Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.
Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.
For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.
All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.
After you received your order you will have 14 days to return it to us if you are not satisfied for any reason whatsoever. Please make sure to send the product back in its original condition and packaging without any labels removed. It is not possible to return or exchange your products at one of our retailers.
To make sure the package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.
After the inspection of your return, we will refund you through the same payment method you paid your order with. Returns are processed on a weekly basis so the refunding process should only take a couple of workdays.Click to download return form
You can send your return packages to:
4751VK Oud Gastel
You can buy Kuyichi clothes in our webshop and you can find our closest retailer through the store locator.
We would like to see all our customers happy with our products. In case of complaints we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at firstname.lastname@example.org
To find out how a particular item can best be cleaned, please read the care instructions provided in the inside care label of your clothes.
Washing significantly impacts the environmental footprint of clothes. Kuyichi follows the clevercare symbol by GINETEX, which advises how you can influence the environmental impact of garment care. Our most important tips are:
- Wash denim only when they are dirty. After wearing, jeans can be hung outside for a few hours to freshen up. Spots can mostly be cleaned with a damp cloth.
- Use short or eco washing programs for lightly soiled laundry.
- The care symbols show the maximum treatment. Washing at lower temperatures than indicated on the label is always possible, and uses less energy (but make sure to read the instructions on your detergent pack).
- Whenever possible, dry laundry outdoors in fresh air or in an unheated room.
Find out more about the care for your denims in this blog.
Kuyichi does not believe in fast fashion. All our clothes are designed to last: made of high quality fabrics with a timeless appearance. We aim to take care of products’ entire lifecycle, from production to recycling. When the time has come to say goodbye to your old clothes, please donate it to charity or drop it in a textile recycling container, to enable reuse or recycling of the garments. You can also bring your our denim to the Nukuhiva stores in Amsterdam and Utrecht. They collect jeans for us to be recycled into new products like this collaboration with Blueloop.
We aim to solely use sustainable materials. We use the Environmental Benchmark for Fibres by Made-By to define this. Class A and B are the most preferable materials. This includes organic cotton, tencel and recycled cotton. We also use linen, hemp and recycled polyester. More information about our materials can be found on our Pure Denim page.
Many denim brands use a leather patch on their jeans. We decided to stop with the use of leather since 2016. We replaced the patch for a patch made of jacron, which makes all Kuyichi jeans vegan. Jacron is made of recycled paper. It is a washable and very resistant material.
All vegan denims and shirt are recognisable by the vegan logo underneath the images.
Through the use of organic cotton, Kuyichi is promoting responsible and ethical trading. Among high-level environmental criteria, GOTS requires compliance with social criteria.
We select our suppliers with care and make sure they agree with, and sign our Code of Conduct. Our Code of Conduct is put together to ensure that Kuyichi products are produced responsibly. This Code of Conducts applies to all parts of the production chain, to our suppliers and their subcontractors. We consider it very important to take responsibility for our actions, and we want to make this perfectly clear to all of our suppliers and sub-suppliers, agents, distributors and other parties. This Code of Conduct contains the basic requirements we demand of all of our suppliers and subcontractors.
The Code of Conduct is based on international regulations set by the International Labour Organization (ILO) and the United Nations Universal Declaration of Human Rights and includes the Code of Labour Practice used by Fair Wear Foundation. Although Kuyichi is currently not a member of the Fair Wear Foundation, we do highly value their Code of Labour Practice and based our Code of Conduct on it.
You can find our Code of Conduct here.
All the cotton we use is GOTS certified. GOTS stands for the Global Organic Textile Standard. This is a global textile standard for organic fibers, which also includes ecological and social criteria. The aim of the standard is to ensure organic standards – everything from the harvesting, through the manufacturing process to the labeling – in order to offer a credible global certificate to the consumer.
The term ‘Fairtrade’ is used to describe the certification and labelling system governed by Fairtrade International. This system allows consumers to identify goods that have met internationally-agreed Fairtrade Standards. The Fairtrade logo on clothing means that farmers in developing countries get paid a fair price for their cotton. Currently a small part of Kuyichi’s collection is Fairtrade certified, for example tops produced at Chetna Organic.
The term ‘Fair Trade’ refers to a worldwide movement that supports an alternative approach to conventional trade. Farmers and workers at the beginning of the chain don’t always get a fair share of the benefits of trade. Fair Trade enables consumers to put this right.
Fairtrade and Fair Wear Foundation both strive to improve local working conditions, but they focus on different parts of the supply chain:
– Fairtrade focuses on ensuring fair prices for farmers in the developing world.
– Fair Wear Foundation focuses on labour conditions in the factories where fabric is made into clothing.
We do not own the factories, so we cannot determine the wages. However, the factories we work with are committed to become socially compliant and do extra programs for their workers. Like SOORTY in Pakistan, who has a blood program. This makes sure every worker in their factory has reserve blood and is annually screened for illnesses. Garment workers will earn at least the minimum wage.
Organic crops are grown without the use of chemical fertilizers, pesticides and insecticides. Pesticides pollute soil and water, killing wildlife and harming communities. With organic agriculture natural fertilizers and fertilizing techniques are used instead, including compost, manure, naturally derived mineral and plant fertilizers, and crop rotation.
We were the first to introduce socially-responsible organic cotton jeans wear. Compared to conventional cotton, organic cotton has a lower carbon footprint, because organic cotton farming requires less energy and healthy organic soil can store more carbon. The production also requires less water and enormously reduces the grey water footprint (polluted water). Organic cotton is grown from non-genetically modified seeds (GM), which means organic farmers keep control on their own business and they do not have to buy expensive GM seeds.
Independent organisations verify that organic producers employ only approved natural methods and materials in organic production according to strictly enforced international standards. More information on organic grown materials can be found on the websites of Chetna Organic, GOTS and Textile Exchange.
Kuyichi jeans are made of sustainable materials like organic cotton, recycled cotton and recycled polyester. Our denims made by Soorty are washed with sustainable laser and ozon techniques. Techniques that save a lot of water and chemicals.
We use no sandblasting or abrasive blasting as finishing process on our jeans. Exposure to dust is a serious health hazard for workers in the garment industry. This is especially true for those working with abrasive blasting of garments.
Kuyichi makes use of several certifications, related to material use (raw material, fabric or garment), processing techniques and/or social compliance. All our cotton fabrics are GOTS certified. Our supplier Soorty is SA8000, ISO9001, GOTS certified, BSCI and Higgs Index participant. Our supplier Dinateks A.S. for instance is BSCI certified and audited by the Fair Wear Foundation in 2015. Find out more about our factories and suppliers on our Pure Production page.