Customer Service

ORDERING

All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

REACH US

If you have any questions concerning the Kuyichi webshop, please send and email to webshop@kuyichi.com.
For general inquiries and B2B, please contact peter@kuyichi.com
For Press & marketing please contact pr@kuyichi.com

DELIVERY

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via PostNL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

Netherlands 1-2 Workdays
Belgium 1-5 Workdays
Luxembourg 1-5 Workdays
Germany 1-5 Workdays
Other 5-10 Workdays
Zone 1 €5,95
Zone 2 €12,95
Other €20,-

Zone 1: Belgium, Germany, Netherlands

Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK)

PAYMENT

We currently support most of the common payment methods from across Europe. Your payment is securely processed by our online payment service provider (“Mollie”). Offered payment methods:

– Ideal
– PayPal
– Creditcard
– Sofort
– BanContact/Mr. Cash

After finalizing your order in our web store, you will be redirected to Adyen for the actual payment. After the payment has been approved, you will be redirected back to our shop. You might see the name of Mollie on your bank statements.

Kuyichi charges VAT based upon the tax laws in the Netherlands. All products and shipping charges are subject to 21% VAT. All prices shown on our web store are inclusive of 21% VAT unless mentioned otherwise. We do not offer tax-free shopping and cannot refund VAT when you export our items.

In our checkout we ask for your Credit Card Verification Value (CVV) code for increased security and protection against fraud. For Mastercard, Maestro, Visa and Card Bleue credit cards, you can find this 3-digit value on the back of your card. As required by law, we will never store your credit card’s CVV code anywhere and it is discarded after transmission in the checkout.

RETURNS

If you are not satisfied with the purchase of your Kuyichi product for any reason, you are free to exchange or return the product within 30 days. Please note that return shipping costs will not be compensated or covered by Kuyichi. We will, however, credit the initial shipping costs which have been added to your initial order.

Please download and fill in this return form and add it to your return(s).

Returns and exchanges can be shipped to this address:

Kuyichi Webshop
Laan van Ypenburg 96
2497GB Den Haag
The Netherlands