RETURN POLICY

Of course, we always hope you find your perfect style and fit at once. But of course sometimes it's just not a great match or the size does not fit as expected. Whatever the reason, when you're not happy with your pure goods you can return or exchange them. Here you'll find out how!

Due to local corona measures, your local drop off point can be closed or have altered opening times. Check before you return!

HOW DO I RETURN MY ORDER?

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1. LET US KNOW

Within 14 days after receiving your order, select the items you want to return or exchange and choose the desired return method. You'll get all the info you need when you start the return process via the link below.

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2. SEND IT BACK

Pack the items you want to return. Please make sure to send the product back in its original condition and packaging without any labels removed. Return the parcel using your chosen return method. Don't forget to remove the old shipping label!

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3. REFUND & EXCHANGE

RETURN OPTIONS

EUROPE & NORTH AMERICA

UPS-40.1

Drop off point

DHL

Drop off point

DPD

Drop off point

How does it work?

DROP OFF POINT

BE AWARE: Due to local corona measures, your local drop off point can be closed or altered opening times.

- Return via your local UPS / DHL / DPD drop off point. You'll get the available options in your area.

- Easy payment of return costs

- Print your return label and stick it on your return package!

- For the Dutchies, UPS offers paperless returns, you'll get a barcode to bring to the drop off point.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

Please keep the tracking number of your package until it has safely arrived in our warehouse and you've received your refund. Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

It is not possible to return or exchange your products at one of our retailers.

What does it cost?

For Europe and America, we have shipping arrangements in place for your returns. To create a fair return system, we have set fixed shipment fees. You pay the following return shipping fees:

The Netherlands € 5,-
Europe € 6,-
USA € 30,-
WORLD Depending on local parcel service
We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy.
 
Not all returns can be avoided of course. So we made it as easy as possible for you and also offer the return at a reduced rate.
How long does it take?

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding amount.

How do I exchange an item?

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. 

After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money. 

How do I contact KUYICHI about a complaint?

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank.

If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

REST OF THE WORLD

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Local parcel service

How does it work?

Outside Europe and the USA you have to return your package via a local parcel service. Please inform us via the 'Start here' button and we will fill you in on all the details.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

To make sure the package will reach us safely, we advise you to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely.Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

What does it cost?

The shipping charges of your return depend on the local parcel service you use. The differences between different parcel service can be big, so please check what is the best option for you. Return fees are for the customer and are non-refundable.

Keep in mind to always choose an option in which you get a tracking number of your shipment. If your parcel without tracking number gets lost, we can not start an investigation and therefore are not able to refund your lost return. 

We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy. But not all returns can be avoided of course.

How long does it take?

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding account.

Did you exchange an item for another size? Then this item will be sent to you free of charge as soon as your return has been processed.

How do I exchange an item?

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. 

After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money. 

How do I contact KUYICHI about a complaint?

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank.

If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

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