SHIPPING & RETURNS

BE AWARE: Due to local corona measures, your local drop off point can be closed or altered opening times. Via the start here button above your can start the return process, in this portal you will be guided through the process step by step. Below you'll find the steps to take:
- Register the items you want to return via the link above.
- Pay, download and print the label.
- Return via your local UPS / DHL / DPD drop off point. You'll get the available options in your area.
- Print your return label and stick it on your return package!
- Wait for us to to refund your return.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

Please keep the tracking number of your package until it has safely arrived in our warehouse and you've received your refund. Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

It is not possible to return or exchange your products at one of our retailers.

For Europe and America, we have shipping arrangements in place for your returns. To create a fair return system, we have set fixed shipment fees.
You pay the following return shipping fees:

THE NETHERLANDS: €5,-
EUROPE: €6,-
USA: €30,-
Rest of the WORLD: Depending on local parcel service We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy.

Not all returns can be avoided of course. So we made it as easy as possible for you and also offer the return at a reduced rate.

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding amount. Did you exchange an item for another size? This item will be sent to you free of charge as soon as your return has been processed.

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money.

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

Outside Europe and the USA you have to return your package via a local parcel service. Please inform us via the 'Start here' button and we will fill you in on all the details. If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

To make sure the package will reach us safely, we advise you to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely.Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

The shipping charges of your return depend on the local parcel service you use. The differences between different parcel service can be big, so please check what is the best option for you. Return fees are for the customer and are non-refundable. Keep in mind to always choose an option in which you get a tracking number of your shipment. If your parcel without tracking number gets lost, we can not start an investigation and therefore are not able to refund your lost return. We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy. But not all returns can be avoided of course.

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding account. Did you exchange an item for another size? Then this item will be sent to you free of charge as soon as your return has been processed.

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money.

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.