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SHIPPING & RETURNS

HOW DO I RETURN MY ITEM?

Of course, we always hope you find your perfect style and fit at once. But of course sometimes it's just not a great match or the size does not fit as expected. Whatever the reason, when you're not happy with your pure goods you can return or exchange them. Here you'll find out how!

Due to local corona measures, your local drop off point can be closed or have altered opening times. Check before you return!

1. LET US KNOW

Within 30 days after receiving your order, select the items you want to return or exchange and choose the desired return method. You'll get all the info you need when you start the return process via the link below.

2. PACK THE ITEM

Pack the items you want to return. Please make sure to send the product back in it' s original condition and packaging without any labels removed. Return the parcel using your chosen return method. Don't forget to remove the old shipping label!

3. REFUND & EXCHANGE

As soon as our distribution centre has received your return, we will refund your money within 3 working days. Do you want to exchange an item? You have to place a new order for the items you want to exchange.

RETURN OPTIONS

How does it work?

BE AWARE: Due to local corona measures, your local drop off point can be closed or altered opening times. Via the start here button above your can start the return process, in this portal you will be guided through the process step by step. Below you'll find the steps to take:
- Register the items you want to return via the link above.
- Pay, download and print the label.
- Return via your local drop off point. You'll get the available options in your area.
- Print your return label and stick it on your return package!
- Wait for us to to refund your return.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

Please keep the tracking number of your package until it has safely arrived in our warehouse and you've received your refund. Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

It is not possible to return or exchange your products at one of our retailers.

What does it cost?

For Europe and America, we have shipping arrangements in place for your returns. To create a fair return system, we have set fixed shipment fees.
You pay the following return shipping fees:

THE NETHERLANDS: €5,-
BELGIUM, FRANCE, DEUTSCHLAND, LUXEMBOURG: €6,-
AUSTRIA, DENMARK: €10,-
SWEDEN, SLOVAKIA: €15,-

Rest of the WORLD: Depending on local parcel service.

We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy.

Not all returns can be avoided of course. So we made it as easy as possible for you and also offer the return at a reduced rate.

How long does it take?

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding amount. Did you exchange an item for another size? This item will be sent to you free of charge as soon as your return has been processed.

How do I exchange an item?

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money.

How do I contact KUYICHI about a complaint?

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

SHIPPING

What are the shipping costs?

ZONE 1: ORDERS ABOVE €100,- Free!
ZONE 1: ORDERS BELOW €100,- €5,-
ZONE 2: €5,-
UNITED KINGDOM: €10,-
OTHER: €25,-

Zone 1: Belgium, France, Germany, Luxembourg, Netherlands
Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden.

Customs & duties:
Please note that for all non-EU countries local VAT and import duties might apply. All prices on our webshop are including Dutch VAT. Be aware that local charges might be applied upon delivery, these are costs are non-refundable.

What is the delivery time?

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via several shipping companies such as PostNL, DHL, DPD or UPS. Please note that we cannot ship to DHL Packstations or other pick-up locations. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

NETHERLANDS 1-2 Workdays
BELGIUM 1-5 Workdays
LUXEMBOURG 1-5 Workdays
GERMANY 1-5 Workdays
OTHER 5-10 Workdays

How can I track my order?

All our packages are shipped via PostNL, UPS, DPD or DHL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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