Shipping & Returns

Via the start here button above you can start the return process, in this portal, you will be guided through the process step by step. Below you'll find the steps to take:
- Register the items you want to return via the link above.
- Pay, download and print the label.
- Return via your local drop-off point. You'll get the available options in your area.
- Print your return label and stick it on your return package!
- Wait for us to refund your return.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

Please keep the tracking number of your package until it has safely arrived in our warehouse and you've received your refund. Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

It is not possible to return or exchange your products at one of our retailers.

PLEASE NOTE: IF YOU ARE RETURNING YOUR GOODS FROM OUTSIDE THE EU, PLEASE ATTACH TWO COPIES OF THE INVOICE INCLUDING WITH ‘RETURNED GOODS’ WRITTEN ON IT AND ON THE RETURN LABEL. IF YOU FAIL TO DO SO YOUR RETURN CAN NOT BE DELIVERED TO OUR WAREHOUSE AND WILL BE SHIPPED BACK TO YOU.

For Europe and America, we have shipping arrangements in place for your returns. To create a fair return system, we have set fixed shipment fees.
You pay the following return shipping fees: 

BENELUX, FRANCE, GERMANY: €6,-
AUSTRIA, DENMARK, UNITED KINGDOM, FINLAND, SWEDEN, CZECH REPUBLIC: €10,-
REST OF THE WORLD: €25,-

Rest of the WORLD: Depending on local parcel service.

We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy.

Not all returns can be avoided of course. So we made it as easy as possible for you and also offer the return at a reduced rate.

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding amount. Did you exchange an item for another size? This item will be sent to you free of charge as soon as your return has been processed.

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money.

After 30 days, returns are not possible. However, we understand that sometimes things come up, and we’re happy to work with you to find a solution. Please contact our support team to explore the options. Always ensure your jeans are unworn, unwashed, and have all original tags attached. If this is not the case, we won’t be able to accept your return.

It is not possible to exchange or return your item at one of our retailers. These are not our own stores, so an online purchase cannot be returned or exchanged in person. The same applies to in-store purchases; if you have any questions about those, we kindly refer you to the store where the purchase was made.

That's no problem! Simply register one order through our return portal, and you'll receive a return label. You can then place the items in one package with a note listing the order numbers and the items you're returning. This ensures your return is properly processed by our warehouse.

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

ZONE 1: ORDERS ABOVE €100,- Free!
ZONE 1: ORDERS BELOW €100,- €5,-
ZONE 2: €5,-
UNITED KINGDOM: €10,-
OTHER: €25,-

Zone 1: Belgium, France, Germany, Luxembourg, Netherlands
Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden.

Customs & duties:
Please note that for all non-EU countries local VAT and import duties might apply. All prices on our webshop are including Dutch VAT. Be aware that local charges might be applied upon delivery, these are costs are non-refundable.

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via several shipping companies such as PostNL, DHL, DPD or UPS. Please note that we cannot ship to DHL Packstations or other pick-up locations. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

NETHERLANDS 1-2 Workdays
BELGIUM 1-5 Workdays
LUXEMBOURG 1-5 Workdays
GERMANY 1-5 Workdays
OTHER 5-10 Workdays

All our packages are shipped via PostNL, UPS, DPD or DHL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

Unfortunately, you cannot have your package delivered to a pick-up point.

If you wish to cancel your order, please contact us via email at webshop@kuyichi.com or by phone at +31 30 7370406. If your order has not yet been shipped, we can still cancel it. If it has already been shipped, you will need to return it. Find all the steps for initiating a return on the top of this page.

After completing your payment, you will receive a confirmation email with your order details. This should arrive within a few minutes. If you don’t see the confirmation, please check your spam folder.

No worries! We have received your payment, but it may take a little time to process. If you haven’t received an email yet, please check your spam folder. Still no confirmation after an hour? Just to be sure, contact us at webshop@kuyichi.com.

If your order hasn’t been shipped yet, we can still adjust your address. Please contact us by phone at +31 30 737 04 06. If your order has already been shipped, unfortunately, changes are no longer possible. You can always contact the carrier to see what options are available. If delivery isn’t possible, the package will be returned to us, and once it has arrived at our warehouse, we will process your refund. You can then place a new order.

Some countries may be excluded from our system due to extremely high shipping costs. This will become clear during the checkout process. If this is the case, please feel free to contact us at webshop@kuyichi.com, and we’ll see what we can do for you.

Please note that local VAT and import duties may apply to all non-EU countries. All prices on our webshop include VAT. Be aware that local charges may be applied upon delivery, and these costs are non-refundable.