Via the start here button above you can start the return process, in this portal, you will be guided through the process step by step. Below you'll find the steps to take:
- Register the items you want to return via the link above.
- Pay, download and print the label.
- Return via your local drop-off point. You'll get the available options in your area.
- Print your return label and stick it on your return package!
- Wait for us to refund your return.

If you have opened your package correctly you should be able to re-use our packaging for the return. Please make sure to send the product back in its original condition and packaging without any labels removed.

Please keep the tracking number of your package until it has safely arrived in our warehouse and you've received your refund. Without a tracking number, we can not start an investigation and are therefore unable to refund your lost return.

It is not possible to return or exchange your products at one of our retailers.

PLEASE NOTE: IF YOU ARE RETURNING YOUR GOODS FROM OUTSIDE THE EU, PLEASE ATTACH TWO COPIES OF THE INVOICE INCLUDING WITH ‘RETURNED GOODS’ WRITTEN ON IT AND ON THE RETURN LABEL. IF YOU FAIL TO DO SO YOUR RETURN CAN NOT BE DELIVERED TO OUR WAREHOUSE AND WILL BE SHIPPED BACK TO YOU.

For Europe and America, we have shipping arrangements in place for your returns. To create a fair return system, we have set fixed shipment fees.
You pay the following return shipping fees: 

BENELUX, FRANCE, GERMANY: €6,-
AUSTRIA, DENMARK, UNITED KINGDOM, FINLAND, SWEDEN, CZECH REPUBLIC: €10,-
REST OF THE WORLD: €25,-

Rest of the WORLD: Depending on local parcel service.

We do not take part in the free returns madness. Research has shown that free returns encourage people to make inconsiderate orders. Placing orders without carefully checking size guides for instance. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. So we do not offer you free returns, because we hope you check before you buy.

Not all returns can be avoided of course. So we made it as easy as possible for you and also offer the return at a reduced rate.

Depending on where you live, it can take a couple of days for the return to get to our warehouse in the Netherlands. Once it's received you will get your refund within 3 days. If your items have not been paid for yet, the amount will be deducted from the outstanding amount. Did you exchange an item for another size? This item will be sent to you free of charge as soon as your return has been processed.

To exchange your order or an item from your order, please first return your current item(s). Read under 'How does it work' how to return the item(s) you want to exchange. After returning your order you can simply make a new order for the items you wish to receive in exchange. It's up to you if you immediately place a new order for the items you want to exchange or if you wait for your refund to arrive first. After we receive your return in our warehouse, it should only take up to 3 workdays till we refund your money.

After 30 days, returns are not possible. However, we understand that sometimes things come up, and we’re happy to work with you to find a solution. Please contact our support team to explore the options. Always ensure your jeans are unworn, unwashed, and have all original tags attached. If this is not the case, we won’t be able to accept your return.

It is not possible to exchange or return your item at one of our retailers. These are not our own stores, so an online purchase cannot be returned or exchanged in person. The same applies to in-store purchases; if you have any questions about those, we kindly refer you to the store where the purchase was made.

That's no problem! Simply register one order through our return portal, and you'll receive a return label. You can then place the items in one package with a note listing the order numbers and the items you're returning. This ensures your return is properly processed by our warehouse.

We would like to see all our customers happy with our products. We can only directly help you if you've purchased via our own website. If not, we ask everyone to contact the store where the product has been purchased. Please don’t forget to bring your receipt or a transaction record from your bank. If the product was ordered from Kuyichi’s webshop, please contact us at webshop@kuyichi.com and we'll help you within a few working days.

ZONE 1: ORDERS ABOVE €100,- Free!
ZONE 1: ORDERS BELOW €100,- €5,-
ZONE 2: €5,-
UNITED KINGDOM: €10,-
OTHER: €25,-

Zone 1: Belgium, France, Germany, Luxembourg, Netherlands
Zone 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden.

Customs & duties:
Please note that for all non-EU countries local VAT and import duties might apply. All prices on our webshop are including Dutch VAT. Be aware that local charges might be applied upon delivery, these are costs are non-refundable.

After your order is received, we will start processing your order immediately. Orders successfully processed will be shipped within one working day from our warehouse in The Netherlands. All our packages are shipped via several shipping companies such as PostNL, DHL, DPD or UPS. Please note that we cannot ship to DHL Packstations or other pick-up locations. Once we have completed your order, you will receive a confirmation by email that your order has been shipped.

Shipping costs are on your account and will be added automatically to your invoice. Shipping costs vary by country/region and are made visible on your account before accepting your order.

Delivery within the Benelux and Germany will be within 1-5 working days. Shipments within the Benelux are delivered on Monday – Saturday.

For other countries/regions the delivery may take longer but will not exceed a maximum of 10 days.

NETHERLANDS 1-2 Workdays
BELGIUM 1-5 Workdays
LUXEMBOURG 1-5 Workdays
GERMANY 1-5 Workdays
OTHER 5-10 Workdays

All our packages are shipped via PostNL, UPS, DPD or DHL. Once we have completed your order, you will receive a confirmation by email that your order has been shipped. You will receive a Track & Trace code to follow the shipment online.

Unfortunately, you cannot have your package delivered to a pick-up point.

If you wish to cancel your order, please contact us via email at webshop@kuyichi.com or by phone at +31 30 7370406. If your order has not yet been shipped, we can still cancel it. If it has already been shipped, you will need to return it. Find all the steps for initiating a return on our shipping and returns page.

After completing your payment, you will receive a confirmation email with your order details. This should arrive within a few minutes. If you don’t see the confirmation, please check your spam folder.

No worries! We have received your payment, but it may take a little time to process. If you haven’t received an email yet, please check your spam folder. Still no confirmation after an hour? Just to be sure, contact us at webshop@kuyichi.com.

If your order hasn’t been shipped yet, we can still adjust your address. Please contact us by phone at +31 30 737 04 06. If your order has already been shipped, unfortunately, changes are no longer possible. You can always contact the carrier to see what options are available. If delivery isn’t possible, the package will be returned to us, and once it has arrived at our warehouse, we will process your refund. You can then place a new order.

Some countries may be excluded from our system due to extremely high shipping costs. This will become clear during the checkout process. If this is the case, please feel free to contact us at webshop@kuyichi.com, and we’ll see what we can do for you.

Please note that local VAT and import duties may apply to all non-EU countries. All prices on our webshop include VAT. Be aware that local charges may be applied upon delivery, and these costs are non-refundable.

We currently support most of the common payment methods from across Europe. Your payment is securely processed by our online payment service provider (“Mollie”). Offered payment methods:

– Ideal
– PayPal
– Creditcard
– Bancontact
– Sofort banking
– Belfius Direct Net

After finalising your order in our web store, you will be redirected to Adyen for the actual payment. After the payment has been approved, you will be redirected back to our shop. You might see the name of Mollie on your bank statements.

Kuyichi charges VAT based on the tax laws in the Netherlands. All products and shipping charges are subject to 21% VAT. All prices shown on our web store are inclusive of 21% VAT unless mentioned otherwise. We do not offer tax-free shopping and cannot refund VAT when you export our items.

In our checkout we ask for your Credit Card Verification Value (CVV) code for increased security and protection against fraud. For Mastercard, Maestro, Visa and Card Bleue credit cards, you can find this 3-digit value on the back of your card. As required by law, we will never store your credit card’s CVV code anywhere and it is discarded after transmission in the checkout.

You can buy Kuyichi clothes in our webshop and you can find our closest retailer through the store locator.

To find out how a particular item can best be cleaned, please read our Care Guide and the care instructions provided on the inside care label of your clothes.

Washing significantly impacts the environmental footprint of clothes. Kuyichi follows the clevercare symbol by GINETEX, which advises how you can influence the environmental impact of garment care. Our most important tips are: Wash denim only when they are dirty. After wearing, jeans can be hung outside for a few hours to freshen up. Spots can mostly be cleaned with a damp cloth.

Use short or eco-washing programs for lightly soiled laundry. The care symbols show the maximum treatment. Washing at lower temperatures than indicated on the label is always possible, and uses less energy (but make sure to read the instructions on your detergent pack). Whenever possible, dry laundry outdoors in fresh air or in an unheated room.

We want you to get the perfect size in one go! That way we avoid disappointment, unnecessary returns and costs.

You can find your right size in two different ways, by measuring your body or by measuring the garment. On this page, we would like to help you on your way to discovering your perfect Kuyichi size!

Clothing is super personal, so take these body measurements as a guide to your size and keep in mind that stretch - especially with jeans - plays a big role in fit. Some like oversized shirts and baggy jeans and others want a tighter fit! You can compare your body size with the product dimensions to find out for yourself which of our products best suits your personal style.

The Kuyichi clothes are mainly manufactured in Turkey, Pakistan & Portugal. You can find all information about our suppliers here. You can also download our supply chain data which states all information conforms to the Transparency Pledge, including supplier’s site addresses and the number of workers. You can find this information on the Pure Production page. All our locations are also included in the Open Supply Hub.

The production of a piece of clothing is a wild ride with numerous steps and processes along the way. We’ll take you through a simplified version of how a supply chain works. In reality, each step has its own sub-processes and materials needed. But we won't bore you with those details. Let's dive in!

Design: A garment always starts as an idea. Our design department comes up with these ideas. The fit, colours, and sometimes prints are needed to produce a garment. They put this in production documents, accompanied by technical sketches to make sure the supplier knows what to make.

Raw Materials: Every piece of clothing starts with raw materials. You can think of farming our linen and organic cotton, extracting wood, collecting PET bottles, or collecting used garments or other textiles.

Spinning: The raw materials all have their processes to become fibres. Like ginning for cotton, retting for linen, and pulpification for man-made fibres like lyocell. These fibres are turned into yarn in a spinning mill.

Dyeing: Denim yarns are usually dyed right after spinning. This is called yarn dyeing, which basically means the yarn is dyed before it is woven. Other options for dyeing are fabric or even garment dyeing, which are pretty self-explanatory.

Weaving or knitting: In the weaving or knitting phase of our journey, many threads and needles are involved. One works with loops, the other one with two different threads that weave into each other. The way these needles move determines the pattern of both woven and knitted fabrics.

Cut-Make-Trim: The so-called “Cut-Make-Trim'' phase is where your garment comes together. This phase is one of the most labour-intensive processes. It is where the biggest amount of people touch the product. Every seam, every stitch, and every button is done by the hands of a person. Buttons, rivets, and zippers are also added during this step.

Finishing: The last stop is the finishing of the garment. Jeans are washed to give them the worn-in look that we like. The top layers of the denim fabric are burned, scoured, or washed off. This laundry process is traditionally a water- and chemical-intensive process, but fortunately, there is a lot of development in cleaning up this process. Our suppliers use machinery such as Laser, Ozone and e-Flow and work with better chemicals.

Using: When the garment is finished, it is packed and shipped to our warehouse and from there ready to be delivered to our retailers or your doorstep. Ready to be worn with love by you! At the end of the use phase, you can give back or repair your denim at the Green UP warehouse in Utrecht. Or pass them forward through our take-back program. Additionally, to reuse or recycle the garments, you can donate your items to charity or drop them in a textile recycling container.

For our social compliance, we rely on different pillars. Our entire chain is GOTS certified, which means that besides high environmental standards, basic social standards are checked yearly at all our suppliers. Most suppliers are certified under other standards too, such as SA 8000 & OHSAS 18001, and are members or audited under BSCI, Fair Wear Foundation, SMETA, or Higg Index. You can see an overview on our Pure Production page. 

To explain what we expect on social compliance of our suppliers we have our Code of Conduct. The Code of Conduct applies to all parts of our production chain, to our direct contact suppliers, but also their sub suppliers, agents, and other parties. The document covers the basic social standards we expect.

We consider it very important to take responsibility for our actions, and we want to make this clear to all of our partners. We are in almost daily contact with our supplier to make sure productions are running smoothly. We also visit our suppliers in person to see with our own eyes the culture, the work environment, and the way of working. We always start a partnership with the vision of turning it into a stable, long-term relationship. This gives certainty to our suppliers and us and gives room to grow together, also on social and environmental developments.

Our Responsible Business Conduct sets the minimum social standards that we expect to be implemented in our supply chain. It covers the following subjects:
- No child labour
- No forced labour
- Safe and healthy working conditions
- Reasonable working hours
- Fair wages
- No discrimination
- No harassment & violence
- Freedom of association & collective bargaining
- Employment relations (contracts)

The document is based on different international guidelines and resources, such as the Universal Declaration of Human Rights, United Nations Guiding Principles on Business and Human Rights, OECD Due Diligence Guidance for Responsible Business Conduct, and International Labour Standards (ILO) conventions. We also used the Fair Wear Code of Labour Practices (CoLP) and other related documents as guidance.

The Fair Wear Foundation is an international independent organisation that fights for better labour conditions in the fashion industry, by working together with its members to improve their supply chains. Fair Wear focuses on factories on the cut-make-trim level, which means all factories that are involved in garment making after fabric manufacturing. This is the most human-intensive part of the supply chain. It’s also the part with the most direct influence by the brand.

We have been a Fair Wear Foundation member since 2020. We chose to join Fair Wear because there will always be room for improvement. Improving social practices is a constant process that evolves. To learn more about our practices you can find our latest Brand Performance Check on our Pure Production page.

Kuyichi is GOTS (Global Organic Textile Standard) and GRS (Global Recycle Standard) certified as a company, which means that we can label our products as such if they comply. We chose these two certificates as they proof organic or recycled fibre content, but also have environmental, social, and high chemical standards. We also use several other certifications, related to material use (raw material, fabric, or garment), processing techniques, and/or social compliance. On our Pure Production page, you can find the certification of each of our suppliers. For the certification of our products, you can find the certification level on their product page.

All the cotton we use and some of the products we make are GOTS-certified. GOTS stands for the Global Organic Textile Standard. This is a global textile standard for organic fibres, which also includes ecological and social criteria. The standard aims to ensure organic standards – everything from the harvesting, through the manufacturing process to the labelling – to offer a credible global certificate to the consumer.

Denim never goes out of style. We started wearing denim back in the 19th century and have not stopped ever since. The same works for good basics. If you love your clothes you can wear them over the seasons and give them the life they deserve. This is how we look at our pure goods. We do not participate in sales, since a product does not lose its value when the seasons change. It's worth the value you give it. In season or out of season, you can buy our products all year long and if many people love them we’ll just restock. We hope our pure goods become your favourite timeless essentials.

Our main message at all times: buy with a big heart, buy only what you love, buy only what you need, and take care of it so you can enjoy it as long as possible. It’s the only way to go if you want to live truly sustainably, after all.

Organic crops are grown without the use of chemical fertilisers, pesticides, and insecticides. Pesticides pollute soil and water, kill wildlife and harm communities. With organic agriculture natural fertilisers and fertilising techniques are used instead, including compost, manure, naturally derived mineral and plant fertilisers, and crop rotation.

We were the first to introduce organic cotton jeans. Compared to conventional cotton, organic cotton has a lower carbon footprint, because organic cotton farming requires less energy and healthy organic soil can store more carbon. The production also requires less water and enormously reduces the grey water footprint (polluted water). Organic cotton is grown from non-genetically modified (GM) seeds, meaning organic farmers keep control of their own businesses and do not have to buy expensive GM seeds.

Independent organisations verify that organic producers employ only approved natural methods and materials in organic production according to strictly enforced international standards. More information on organically grown materials can be found on the websites of GOTS and Textile Exchange.

Kuyichi constantly works on lowering its environmental impact. To do this we control different parts of our production process. This starts with the use of more sustainable materials like for instance organic cotton, recycled cotton, recycled polyester, linen, and Tencel. Kuyichi is double-certified. Global Organic Textile Standard (GOTS) certifies our organic products and Global Recycle Standard (GRS) certifies our products with recycled fibres. We're also in close contact with our denim mills to make sure that the dyeing processes use minimal amounts of water.

To finish our jeans we use innovative washing techniques like laser, ozone, and e-flow machinery. Most of our denim washes are also measured with the EIM (Environmental Impact Measurement) tool of Jeanologia. This gives us the exact environmental impact of our jeans and gives insights into the processes. We use it to constantly improve our washes. At all times we never use sandblasting or abrasive blasting as the finishing process on our jeans.

In addition, we have participated in the Corporate Fiber & Material Benchmark (CMFB) program since 2017. This benchmark shows how our way of working with materials compares to the industry. It is a very valuable tool for us to see where we stand and where there is room for improvement. After three years of being Leading as a company, we dropped to Maturing last year. This only gives us more motivation to dive deeper into our materials and make improvements!

Read more about our environmental practices, such as increasing the number of recycled fibres and post-consumer recycling on our Pure Production page.

Kuyichi does not believe in fast fashion. All our clothes are designed to last: made of high-quality fabrics with a timeless appearance. We aim to care for products' entire lifecycle, from production to recycling. When the time has come to say goodbye to your old clothes, please donate them to charity or drop them in a textile recycling container, to enable the reuse or recycling of the garments. You can also give back or repair your denim at the Green UP warehouse in Utrecht. Petra van de Laar from Indigo Ravens makes the most beautiful, unique pieces out of Kuyichi denim. You can read more about this in our blog. We have also started a take-back system called: Trends Are Circular. We take responsibility for where our Pure Goods end up after they are worn and give you a way to pass them on. You will also receive a gift from us in return, for more information you can click here.

We are committed to using high-quality and low-environmental impact fibres in our products. For this, we have made the KUYICHI Preferred Fibres List. This includes organic cotton, Tencel^TM lyocell, and modal, pre-and post-consumer recycled cotton, recycled polyester, T400 Ecomade. We also use linen and hemp. The list is based on the Higg Material Sustainability Index, Made-By Environmental Benchmark for Fibres, and the Sustainable Material Guide from Modint in combination with our preferences for the material used. More information about our materials can be found on our Pure Materials page.

Many denim brands use a leather patch on their jeans. We decided to stop the use of leather in 2016. We replaced the patch with a patch made of Jacron, which makes all Kuyichi jeans vegan. Jacron is made of recycled paper. It is a washable and very resistant material. We also use Viridis, a partially biobased fake PU leather mostly made from corn. All our products are vegan, except for the Dean vegetable-tanned leather belt and knits made from wool.

Yes, we do. With the help of the Climate Neutral Group, we estimate and offset our transport and office emissions since 2019. Climate Neutral Group provides carbon management and offsetting services to get to a net-zero carbon economy.

Together with them, we compensate for our carbon footprint with a Gold Standard project in Turkey. Gold Standard means that every credit you buy reduces 1 ton of CO₂ in the atmosphere. Climate Neutral Group also excludes wind, sun, and biomass projects since they can be profitable without the additional investments of CO₂ compensation and focus on projects which need the extra funding. 

In 2021 we compensated for our transport and own operations which totalled 50 tons of CO₂.

GRS (Global Recycle Standard) proves verified recycled content instead of organic content. GRS certification also includes social and environmental criteria and chemical restrictions in processing. With GRS, the origin of recycled material is also confirmed as pre- or post-consumer. At least 20% of the fibres in a product need to be of recycled origin to apply for a GRS certificate. Kuyichi is GRS certified as a company.